Terms of service

1. The agreement

These terms are an agreement between you and [Company name: to be completed] (“ScriboRank”, “we”). By creating an account or using the Service you accept them. If you accept them for a company, you confirm you may bind it, and “you” means that company.

The Service is for professional use. You confirm that you use it for your trade, business or profession, and not as a consumer.

2. The Service

ScriboRank (the “Service”) researches what AI engines and Google look for on a topic, helps you write and verify articles, publishes them to your website at your request, and measures whether they are cited and visited. It includes the web application at app.scriborank.com and the ScriboRank plugin for WordPress.

We improve the Service continuously, so features may change. We will not remove a core feature you pay for during a paid period without telling you in advance.

3. Accounts and Workspaces

• Give accurate information, keep your password private, and tell us if your account is misused.
• A Workspace belongs to the person or company that created it. Its owners and admins decide who is a member, with which role, and which Sites each member can see.
• You are responsible for what members of your Workspace do in it.
• You must be at least 16 to hold an account.

4. Trial and beta

The Service is in private beta. A trial gives a limited number of credits, tracked questions and Sites, without a card. Beta features may be incomplete or change, and are provided as they are. We may end the trial or the beta, telling you in advance where we can.

5. Plans, credits and payment

• Each plan sets limits: Sites, languages per Site, members, tracked questions, engines and monthly credits. The limits in force are shown in the Service.
• Credits pay for writing: a new article uses one credit, a refresh half a credit. Credits are reserved when a draft starts and given back if it fails. Research, tracking and audits use no credits.
• Monthly credits expire at renewal. Credits bought as a top-up do not expire while the account is open.
• Paid plans renew automatically for the same period until you cancel. Prices are shown before you pay, excluding VAT unless stated. Cancelling takes effect at the end of the paid period; past periods are not refunded, except where the law requires it.
• If a payment fails, we may limit the Service to read-only after telling you, until it is settled.

6. Your content

You own your content: what you put into the Service and the articles it produces for you. You give us a licence to host, copy, process and display it only as needed to provide, secure and improve the Service for you, and to publish it where you tell us to. This licence ends when your content is deleted.

You confirm that you have the rights to the content you put in, including images and text from others, and that publishing it does not infringe anyone’s rights.

We do not use your content to train AI models.

7. AI output and your review

The Service uses AI models. It verifies facts against the sources it fetched and flags what it cannot verify, but AI output can still be wrong, incomplete or similar to text written for others. You review every article before you publish it, and you are responsible for what you publish. The Service is not legal, medical or financial advice, and should not be used as such.

8. What measurements mean

AI answers change from one run to the next, and engines do not publish how they choose sources. Visibility and citation rates are estimates from a sample of answers, and every figure in the Service shows its sample. We do not promise any ranking, citation, traffic or revenue.

9. Acceptable use

You may not use the Service to:

• publish content that is unlawful, defamatory, deceptive, hateful, or that infringes others’ rights;
• create spam, fake reviews, or pages meant to manipulate search engines in breach of their policies;
• add a site you do not own or are not authorised to manage;
• attack, overload, probe or reverse-engineer the Service, or get around its limits;
• resell the Service or share an account outside your Workspace, without our written agreement;
• build a competing product from the Service or its output.

10. Third-party services

The Service connects to services you choose, such as WordPress, Google Search Console and Google Analytics, and relies on providers listed on the Subprocessors page. Your use of a connected service is governed by its own terms. We are not responsible for a third party’s service, its changes or its outages.

11. Our intellectual property

The Service, its software, design, brand and documentation belong to us or our licensors. These terms give you the right to use the Service while your account is active, nothing more. If you send us feedback, we may use it freely.

12. Data processing

For personal data you put into the Service, you are the controller and we are your processor under article 28 of the GDPR. We process it only on your documented instructions, which are these terms and your use of the Service; we bind our staff to confidentiality; we secure it as described in our Privacy policy; we use the subprocessors on the Subprocessors page and tell you before adding one, so you can object; we help you answer requests from data subjects; we tell you without undue delay of a breach affecting your data; and we delete or return it when the Service ends. You may audit our compliance once a year, at your cost and with reasonable notice.

How we handle your own personal data as a user is described in our Privacy policy.

13. Suspension and termination

• You can close your account at any time.
• We may suspend or close an account that breaches these terms, puts the Service or others at risk, or is unpaid, after notice unless the risk is urgent.
• After closing, you have 30 days to ask for an export of your content. We then delete it, as the Privacy policy describes.

14. Warranties

We provide the Service with reasonable skill and care. Beyond that, and as far as the law allows, it is provided “as is”, without any other warranty, including fitness for a particular purpose or uninterrupted availability.

15. Liability

As far as the law allows: we are not liable for indirect loss, such as lost profit, revenue, traffic, rankings, data or reputation; and our total liability over any twelve months is limited to the amount you paid us in those twelve months, or 100 euros if you paid nothing. These limits do not apply to fraud, gross negligence, wilful misconduct, or anything the law does not allow us to limit.

You will cover us against claims from third parties caused by your content or by your breach of these terms.

16. Changes

We may change these terms. We will tell you of a significant change at least 30 days before it applies. If you do not agree, you can close your account before then; continuing to use the Service after the date means you accept the new terms.

17. Law and disputes

These terms are governed by French law. We will first try to settle any dispute with you in good faith. Failing that, it goes to the courts of Paris, France, unless a rule of law that cannot be set aside says otherwise.

18. Contact

[Company name: to be completed], [Address: to be completed]. Email: contact@scriborank.com.