Privacy Policy

1. Introduction

FrameGenesis (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our ScriboRank service, website, and mobile application (collectively, the “Service”).

Please read this Privacy Policy carefully. By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

We may collect several types of information from and about users of our Service:

2.1 Personal Information

Account Information: When you register for an account, we collect your name, email address, company name, and password.
Billing Information: For paid subscriptions, we collect payment information, including credit card details, billing address, and transaction history. Please note that payment processing is handled by our third-party payment processors, and we do not store complete credit card information on our servers.
Profile Information: Information you provide in your user profile, such as profile settings and preferences.

2.2 Content Information

Generated Content: The blog posts, articles, and other content you generate using our Service.
Refinement History: Records of content refinements and revisions you make.
Search Queries: The topics and keywords you use when generating content.

2.3 Usage Information

Log Data: We automatically collect information that your browser or device sends whenever you visit our Service, including your IP address, browser type, internet service provider, referring/exit pages, date/time stamps, and clickstream data.
Device Information: Information about the devices you use to access the Service, including hardware model, operating system, unique device identifiers, and mobile network information.
Usage Patterns: How you interact with our Service, including the features you use, content you generate, time spent on the platform, and other usage metrics.

2.4 Cookies and Similar Technologies

We use cookies, web beacons, and similar technologies to collect information about your browsing activities and to improve your experience on our Service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our Service may not function properly.

3. How We Use Your Information

We may use the information we collect for various purposes, including:

3.1 Providing and Improving the Service

To deliver the features and functionality of the Service
To process your transactions and manage your account
To respond to your inquiries and fulfill your requests
To personalize your experience
To improve our Service and develop new features
To monitor and analyze usage and trends

3.2 Training and Enhancement

To train, improve, and enhance our AI content generation models
To analyze content patterns for improving the quality of generated content
To create anonymized datasets that help improve our algorithms

3.3 Communication

To send administrative information, such as updates, security alerts, and support messages
To provide news, special offers, and general information about other services we offer, unless you have opted not to receive such information
To respond to your comments, questions, and customer service requests

3.4 Security and Protection

To detect, prevent, and address technical issues
To protect the safety, integrity, and security of our Service
To investigate and prevent fraudulent transactions, unauthorized access, and other illegal activities

We may disclose your information in the following situations:

4.1 Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. These third parties have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

4.2 Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, your information may be transferred as part of such a transaction as permitted by law and/or contract.

4.3 Legal Requirements

We may disclose your information where we believe it is necessary to:

Comply with applicable laws, regulations, legal processes, or governmental requests
Enforce our Terms of Service, including investigation of potential violations
Detect, prevent, or address fraud, security, or technical issues
Protect against harm to the rights, property, or safety of FrameGenesis, our users, or the public as required or permitted by law

We may share your information with third parties when you have given us your consent to do so.

5. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, enforce our agreements, and protect our legal interests.

When we no longer need to use your data, we will either securely delete it or anonymize it so that it can no longer be associated with you. User content that you have generated using our Service will remain accessible in your account until you delete it or terminate your account.

6. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please note that no electronic transmission or storage of information can be guaranteed to be 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

Right to Access: You may request a copy of the personal information we hold about you.
Right to Rectification: You can request that we correct inaccurate or incomplete information about you.
Right to Erasure: In certain circumstances, you can request that we delete your personal information.
Right to Restrict Processing: You can request that we limit how we use your personal information.
Right to Data Portability: You can request a copy of your information in a structured, commonly used, and machine-readable format.
Right to Object: You can object to our processing of your personal information.

To exercise these rights, please contact us using the contact information provided below. Please note that some of these rights may be limited where we have compelling reasons to continue processing your information.

8. Children’s Privacy

Our Service is not directed to individuals under the age of 18, and we do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.

9. International Data Transfers

Your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the data to the United States and process it there.

10. Links to Other Websites

Our Service may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

11. Do Not Track Signals

We may not recognize or respond to browser-initiated Do Not Track signals, as the Internet industry has not fully developed a response to Do Not Track signals, and we cannot guarantee how we might respond to such signals.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Last Updated” date at the top of this Privacy Policy. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

If we make material changes to this Privacy Policy, we will notify you either through the email address you have provided us or by placing a prominent notice on our website.

13. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

FrameGenesis
Email: hello@framegenesis.com

By using ScriboRank, a product of FrameGenesis, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.